General Questions

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General

  • Can I resell purchased merchandise?

    All Pioneer Woman merchandise is for your personal use only.  Any resale or attempted resale of any purchased merchandise is not permitted.

  • Are there any Pioneer Woman collection legal statements?

    Privacy Policy / Web Site Terms and Conditions of Use

    1. Terms

    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

    2. Use License

    Permission is granted to temporarily download one copy of the materials (information or software) on Gibson Overseas Inc's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    i. modify or copy the materials;
    ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    iii. attempt to decompile or reverse engineer any software contained on Gibson Overseas Inc's web site;
    iv. remove any copyright or other proprietary notations from the materials; or
    v. transfer the materials to another person or "mirror" the materials on any other server.

    This license shall automatically terminate if you violate any of these restrictions and may be terminated by Gibson Overseas Inc at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

    3. Disclaimer

    The materials on Gibson Overseas Inc's web site are provided "as is". Gibson Overseas Inc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Gibson Overseas Inc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    4. Limitations

    In no event shall Gibson Overseas Inc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Gibson Overseas Inc's Internet site, even if Gibson Overseas Inc or a Gibson Overseas Inc authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    5. Revisions and Errata

    The materials appearing on Gibson Overseas Inc's web site could include technical, typographical, or photographic errors. Gibson Overseas Inc does not warrant that any of the materials on its web site are accurate, complete, or current. Gibson Overseas Inc may make changes to the materials contained on its web site at any time without notice. Gibson Overseas Inc does not, however, make any commitment to update the materials.

    6. Links

    Gibson Overseas Inc has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Gibson Overseas Inc of the site. Use of any such linked web site is at the user's own risk.

    7. Site Terms of Use Modifications

    Gibson Overseas Inc may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

    8. Governing Law

    Any claim relating to Gibson Overseas Inc's web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.
    General Terms and Conditions applicable to Use of a Web Site.
    Privacy Policy

    Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

    • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
    • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
    • We will only retain personal information as long as necessary for the fulfillment of those purposes.
    • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
    • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
    • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
    • We will make readily available to customers information about our policies and practices relating to the management of personal information.

    We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
     
    Terms & Conditions

    Price:

    Merchandise will be invoiced at the price in effect at the time of shipment. Prices are subject to change without notice. All products are sold based on availability. All purchase orders are subject to acceptance by Gibson.

    Terms:

    Domestic:  Net thirty (30) days from date of invoice, upon verification of credit. Credit Card payments add 3% processing fee. Advance payment - Cashier Check, or Money order. COD when will called.

    DIRECT IMPORT:  Irrevocable Letter of Credit is required.

    Shipments:

    Standard Price: All shipments – F.O.B. warehouse (Commerce) California. Otherwise specified orders will be shipped in the most economical way.
    You can either pre-pay and add the freight to your order or choose to pay collect. Please specify at time of placing your order on shipping terms.
    Freight is about 35% of your order total. If you choose to do collect shipment you will save 15% off freight. *Freight quote is only available after placing your order with Gibson. Minimum order of $1,000.00 applies to all orders. Orders under the minimum will be charged a $50.00 small order fee. We do not accept orders under $250.00.  Items must be purchased in master carton quantities. We do not ship UPS unless customer provides UPS account # and customer rates apply. Please allow 10 – 15 working days for shipping once we have received all necessary paperwork for processing.

    Breakage & Shortage:

    All Claims for breakage and/or shortages must be made against the carrier.
    Please make sure to check the order when received and note on freight company paperwork of any damages.
    We can send replacements for breakage with prior approval. Replacements may only be sent directly to the customer and not to individual consumers.

    Return:

    Absolutely no merchandise may be returned without prior written authorization.

    Order confirmation:

    Gibson Overseas requires a signed order proforma or purchase order. We cannot process your order for shipping until we have signed confirmation. 

     

Products

  • Where are Pioneer Woman products made?

    Pioneer woman’s product line is designed in the U.S. and made in China.  We are proud to provide beautifully designed quality products which meet and exceed the strict quality control guidelines set by U.S. testing standards.
  • What is the optimal care for my nonstick pan?

    Here are some tips for optimal care of nonstick pans:

    • Before cooking make sure you preheat the pan.
    • Use nylon or wooden cooking utensils- never metal.
    • Clean with non abrasive sponges- never abrasive sponges.
    • Do not use harsh cleaners (ex: Comet, etc.).
    • Do not use aerosol sprays.
    • Do not use high heat on dry pans.
    • Do not use extremely high temperatures when cooking.
  • How do I clean hard-anodized aluminum cookware stains?

    Start by making a paste of baking soda and water and then apply to pan and scrub with a nonabrasive pad (remember not to use steel wool coarse scouring pads or powder). Please note that plain hard-anodized exterior cookware is porous; staining will occur if food is spilled or allowed to boil over onto the exterior of the pan. Do not use hard anodized cookware in a dishwasher.

Purchases

  • Can I purchase individual pieces?

    For items that are packaged as a set, we do not sell those pieces individually. For items packed individually please see Walmart stores and Walmart.com. 

Returns

  • How do I return an item for a refund or exchange?

    If any of the items in your order are damaged or defective, please do not return the items to Walmart. Describe your issue using the "Customer Service" tab and follow the instructions below:

    • Issue at hand/reason for return.
    • Is a refund or exchange needed?
    • Exchange item(s) requested (if applicable).
    • Include a photograph of the damaged item and proof of purchase.

    If your issue complies with the warranty we will send you a confirmation email- please print this out and include in the shipping. Please remember to use a shipping service that will provide a tracking number.  

    Gibson Overseas
    ATTN: Customer Service
    2410 Yates Ave. 
    Commerce, CA 90040

  • My merchandise is defective. What do I do now?

    Defective and damaged products are rare, but in the unlikely case that you do get one we will be gladly replace the product for you.

    Please use the "Customer Service" tab and include the following information:

    • Order number.
    • Defective item.
    • Description of the defect- if the item was damaged in shipping (ex: box is damaged, insufficient packing materials, etc.) or if your item appears to have a manufacturing defect (ex: missing handle, etc.).
    • Include clear pictures of the defect.

    Once you contact us, we will determine the nature of the defect and have a replacement item sent to you.  

  • When a warranty claim is submitted, is the damaged cookware required to be sent in?

    Yes, in order to process your claim we must inspect the cookware before we can resolve your claim and ship a replacement to you. Please describe your issue using the "Customer Service" tab and include a note with the following information:

    • Issue at hand/reason for return.
    • Is a refund or exchange needed?
    • Exchange item(s) requested (if applicable).
    • Include a photograph of the damaged item and proof of purchase.

    If your issue complies with the warranty we will send you a confirmation email- please print this out and include in the shipping. Please remember to use a shipping service that will provide a tracking number.  

    Please mark your shipment as: 
    Gibson Overseas
    ATTN: Customer Service
    2410 Yates Ave. 
    Commerce, CA 90040

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Sign up now and stay to date on all of Ree's favorite things! Sneak peeks and special offers in store! Also, we never share your personal information with any third parties